Gaffy vs Lettie
Lettie is an AI assistant that triages tenant repairs over WhatsApp, and it's free for up to 4 properties, then £2.50 per property per month [1]. Gaffy gives each property a repair link that tenants open in their browser, with no app, no WhatsApp and no bot. It adds a document vault with gas safety, EICR and EPC expiry flags, inventory and move-in/out photos, for £12 a month for up to 5 properties after a free first month. Gaffy is not VAT registered. If price is all that matters at 1 to 4 properties, Lettie wins. If you want to talk to your tenants yourself and keep every record in one place, choose Gaffy.
Updated
| Gaffy | Lettie | |
|---|---|---|
| Price | First month free, then £12/mo for up to 5 properties, plus £4/mo per extra property | Free for up to 4 properties, then £2.50 per property per month [1] |
| How tenants report | A browser link per property, with up to 5 photos and no account | WhatsApp, triaged 24/7 by AI [1] |
| Who replies to the tenant | You | Lettie's AI first [1] |
| Records | Maintenance inbox (New, Scheduled, Done), photos and repair history | Web dashboard, issue log and automatic audit trail [1] |
| Certificates | Vault with CP12, EICR and EPC expiry flags | Compliance evidence locker with certificate tracking [2] |
| Inventory and move-in/out photos | Yes | Not listed on its site [1] |
| Cost logging | Yes | Not listed on its site [1] |
| Set-up help | We'll set up your properties for you | Self-serve sign-up [1] |
Where Lettie is the better fit
Where Gaffy is the better fit
- You'd rather your tenants didn't need WhatsApp or have to talk to a bot. A Gaffy link works in any phone browser.
- You want leases, certificates, invoices, inventory and move-in/out photos in one vault per property.
- You want cost logging next to each repair.
- You'd like someone to set your properties up for you.
FAQs
Is Lettie free?
Lettie says it's free for up to 4 properties, then £2.50 per property per month [1]. It doesn't state whether VAT applies.
Does Gaffy need WhatsApp?
No. Tenants use a link that opens in their phone's browser. They don't need an app or an account.
How much is Gaffy for 4 properties?
£12 a month after a free first month. The same price covers up to 5 properties. Gaffy is not VAT registered.
Can I move from Lettie to Gaffy?
Yes. Add your properties, upload your certificates with their expiry dates and send each tenant their link. We can set your properties up for you.
Do both track gas safety certificates?
Yes. Lettie lists a compliance evidence locker with certificate tracking [2]. Gaffy flags CP12, EICR and EPC certificates that are expired or expiring soon.
Sources
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